IT Service Desk Administrator

The IT Service Desk Administrator is responsible for managing key administrative functions within the IT department, including the Joiners, Movers, and Leavers (JML) process, user account lifecycle management, and IT asset coordination. This role ensures that users are provisioned with the correct access and equipment in a timely and secure manner, supporting the smooth operation of IT services across the business.

Key Responsibilities

• User Account Management:
• Create, modify, and deactivate user accounts across various systems (e.g., Active Directory, Microsoft 365, business applications).
• Maintain accurate records of user access and permissions.
• Ensure compliance with internal access control policies and audit requirements.
• JML Process Administration:
• Coordinate onboarding and offboarding tasks with HR and line managers.
• Ensure timely provisioning and deprovisioning of IT access and equipment.
• Maintain documentation and checklists for JML workflows.
• Asset Management:
• Manage the allocation, tracking, and recovery of IT assets including laptops, desktops, and mobile devices.
• Maintain the IT asset register and ensure data accuracy.
• Support hardware lifecycle processes including device builds, imaging, and redeployment.
• General IT Administration:
• Maintain and update internal documentation, procedures, and knowledge base articles.
• Support procurement processes by raising purchase requests and tracking deliveries.
• Assist with reporting on IT metrics, asset usage, and compliance.

Skills & Experience

Essential:

• Experience in an IT administrative or coordination role.
• Strong organisational skills and attention to detail.
• Familiarity with user account management tools (e.g., Active Directory, Azure AD).
• Experience with Microsoft 365 administration.
• Good understanding of IT asset management principles.
• Excellent communication and interpersonal skills.

Desirable:

• Experience with ITSM tools (e.g., ServiceNow, Freshservice).
• Knowledge of mobile device management (MDM) platforms.
• ITIL Foundation certification or understanding of ITIL processes.
• Experience with device imaging tools (e.g., MDT, Autopilot, SCCM).

Personal Attributes

• Methodical and process-driven.
• Reliable and trustworthy with sensitive data.
• Proactive and able to work independently.
• Team-oriented with a customer-focused mindset.

GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 200 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.