Key Responsibilities
1. Deliver Operational Training
- Deliver training to new and existing colleagues across all warehouse functions (picking, packing, loading, goods‑in, replenishment, returns, etc.).
- Train colleagues on Standard Operating Procedures (SOPs) and ensure full understanding of process requirements.
- Deliver mandatory training including manual handling, safety essentials, and warehouse basics.
- Provide refresher training and upskilling sessions as required.
2. Onboarding & Induction
- Lead warehouse induction sessions for new starters.
- Introduce safety standards, site rules, equipment use, and operational expectations.
- Ensure new colleagues receive structured, supportive on‑the‑job training.
3. Competency Assessment & Sign‑Off
- Conduct practical assessments to confirm colleague competence.
- Maintain accurate training records, sign‑off sheets, and compliance documentation.
- Identify skill gaps and recommend targeted training interventions.
4. SOP Ownership & Continuous Improvement
- Support the creation, review, and updating of SOPs to ensure accuracy and clarity.
- Work with Operations and H&S teams to ensure SOPs reflect safe, efficient working practices.
- Provide feedback on process improvements based on training observations.
5. Safety & Compliance
- Promote a strong safety culture through consistent training and reinforcement.
- Deliver manual handling training aligned to H&S standards.
- Ensure colleagues understand safe systems of work, risk controls, and PPE requirements.
- Support incident investigations where training or competence is a factor.
6. Coaching & on‑the‑Job Support
- Provide floor‑based coaching to colleagues needing additional support.
- Reinforce correct behaviours and challenge unsafe or non‑compliant practices.
- Work closely with Team Leaders to support colleague development.
7. Training Administration & Reporting
- Maintain training matrices and ensure compliance with mandatory training cycles.
- Provide weekly/monthly training KPI updates
- Track training completion, competency levels, and refresher requirements.
8. Stakeholder Collaboration
- Partner with Operations Team Leaders and H&S to align training with business needs.
- Support operational changes, new equipment rollouts, and process launches with appropriate training plans.
Key Performance Indicators (KPIs)
- Training completion rate (%).
- New starter competency sign‑off within target timeframe.
- Reduction in errors linked to training gaps.
- Compliance with mandatory training cycles.
- Quality of SOP adherence observed on the floor.
- Feedback scores from trainees and operational leaders.
- Reduction in manual handling incidents or unsafe behaviours.