Quality Control & Training Manager

The Quality Control & Training Manager plays a pivotal role in ensuring the organization delivers the highest quality goods and services. By collaborating with the operational team, this role is responsible for communicating client requirements, implementing quality control strategies, and designing comprehensive training programs to enhance employee skills, improve performance, and meet stringent quality standards.

Key Responsibilities

Quality Control

• Devise strategies to enhance processes, ensuring the production of high-quality goods and services.
• Continuously review and improve product specifications and operational procedures.
• Address process deviations to ensure compliance with quality standards.
• Maintain accurate documentation related to quality control and conduct statistical analysis to identify improvement areas.
• Attend meetings, submit reports, and assist with external audits and inspections as needed.
• Gather and act on client feedback related to quality control issues.

Training & Development

• Identify and assess current and future training needs through job analysis, performance appraisals, and consultation with line managers.
• Develop and implement tailored training and development plans that meet organizational goals.
• Provide training to staff on updated quality control specifications and processes.
• Conduct effective induction, orientation, and ongoing development sessions using a variety of training methods (e.g., mentoring, coaching, e-learning, workshops).
• Monitor and evaluate the effectiveness, success, and ROI of training programs, reporting findings to leadership.
• Resolve specific training challenges by customizing programs to meet organizational needs.

ISO Administration

• Ensure compliance with ISO standards, particularly ISO 9001, 14001, or 45001, and lead efforts to maintain or achieve certification as required.
• Provide expertise in the implementation and administration of ISO systems, with a focus on continuous improvement.
• Stay updated on changes to ISO standards and ensure organizational alignment with best practices.

Requirements

Education & Experience

• Proven experience in a quality control and training management role.
• Experience in the administration and implementation of ISO 9001, 14001, or 45001 systems is required.
• Track record of designing and executing successful training programs.
• Familiarity with both traditional and modern training methods (e.g., workshops, on-the-job training, simulations).

Skills & Competencies

• Strong understanding of quality control procedures, ISO standards, and legal compliance.
• Proficiency in mathematics, data analysis, and statistical methods.
• Excellent communication and leadership skills.
• Strong organizational skills, with the ability to plan, multi-task, and manage time effectively.
• Proficiency in computer and database systems for training and quality documentation.
• Ability to develop and maintain effective records and reports.

About the company